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Refund & Cancellation Policy
PSOTS Chhath Puja 2026 · chhath.psots.in
All contributions made through this Site are voluntary community donations towards PSOTS Chhath Puja 2026. Refund requests are considered on a case-by-case basis at the sole discretion of the PSOTS Chhath Puja.
1. General Policy
Contributions collected through this Site are used exclusively for the organisation and conduct of PSOTS Chhath Puja 2026. Since funds are committed to event planning and vendor bookings well in advance, refunds are generally not guaranteed. However, we understand that genuine circumstances may arise, and we are committed to reviewing such requests fairly and transparently.
2. Eligibility for Refund
A refund request may be considered in the following circumstances:
- Duplicate Payment — If the same intended contribution was charged more than once, you may request a review and refund of the duplicate amount.
- Debit without Confirmation — Your bank or payment app shows a debit but PSOTS has not confirmed the contribution (it shows as processing or failed).
- Incorrect Amount — A technical error resulted in an amount being charged that is significantly different from what you intended.
- Event Cancellation — In the unlikely event that the Chhath Puja 2026 celebration is cancelled in its entirety, proportional refunds will be processed after deducting any committed expenses.
Debited but not confirmed? If your bank or payment app shows a debit but PSOTS has not confirmed the contribution, do not make another payment. Contact the committee with the PSOTS / TicVento reference so the transaction can be reconciled.
3. Refund Decision Authority
The decision to approve or reject a refund request rests solely with the PSOTS Chhath Puja. TicVento is our Payment Partner for processing online payments; it is not the party that decides community refund eligibility. The committee will evaluate each request based on:
- The reason provided for the refund request.
- Payment transaction records and verification status.
- The stage of event planning and fund utilisation at the time of request.
- Overall fairness to the contributing community.
The committee's decision shall be final and binding. We endeavour to communicate the decision within 7 working days of receiving a valid request.
4. Non-Refundable Circumstances
Refund requests will not be considered in the following cases:
- Change of mind after a successful voluntary contribution.
- Contributions made more than 30 days prior to the refund request (unless due to a technical error).
- Contributions already acknowledged, receipted, and recorded in the public contributors list.
- Requests made after the Chhath Puja event has begun (see the Schedule for the current dates).
5. How to Request a Refund
To submit a refund request, please contact the committee through any of the following:
Step 1 — Contact the Committee
Reach out via WhatsApp to 9482088904 or 9902837002 with the subject "Refund Request".
Step 2 — Provide Details
Share your name, flat number, amount paid, date of payment, your PSOTS payment reference or receipt number (and any TicVento / bank reference you have), and the reason for the refund request.
Step 3 — Committee Review
The committee will review your request and verify the payment records. We aim to respond within 7 working days.
Step 4 — Refund Processing
If approved, the refund will be processed through the appropriate payment channel available for the original transaction. Timelines depend on that channel and your bank.
6. Refunds for Online Payments
Online contributions are paid through TicVento's hosted checkout:
- Approved refunds will be processed through the appropriate payment channel available for the original transaction. Where the original channel cannot be used, the committee will coordinate the approved refund with you directly.
- Refunds are not automatic: please contact the committee first, with your payment reference.
- In case of any dispute, please contact the committee directly via WhatsApp.
7. Incomplete Payments
If you started a contribution but left the payment page without paying, nothing is charged and no contribution is recorded. You can simply start again from the Contribute page.
8. Contact Us
For all refund and cancellation queries, please contact:
- PSOTS Chhath Puja
- Address: Prestige Song of the South, Bangalore — 560083, Karnataka, India
- Email: hello@chhath.psots.in
- WhatsApp: 9482088904 (Pushkal Kishore, Chief Organiser) / 9902837002 (Prachand Pandey, Chief Organiser)
- Website: chhath.psots.in